VIP Relationship Manager

Company: HR1's Client

Industry: FMCG

Location : HoChiMinh

email: info@hr1vietnam.com

phone: +(84) 028 3925 2566


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KEY ACCOUNTABILITIES

  • Development of the HNWI consumer engagement program & strategic roadmap
  • Working with the marketing team (Market Company and HQ), identify appropriate partnerships with luxury brands that already have direct relationships with our target consumers as well as prestige non-traditional channels eg..wedding planners, luxury event planners, concierge networks, private yacht and jet companies.
  • Maintain one-to-one contact and correspondence with identified top consumers of prestige brands, building strong relationships. 
  • Create, populate and manage a clearly segmented database and calendarize CRM program supported by the Assistant VIP Relationship Manager. 
  • Activate through consumer engagement experiences the database with targeted executions, supported by the Assistant VIP Relationship Manager
  • Develop and manage the invitation lists for key events and liaise directly with target tribes in attending events. 
  • Leverage existing networks to generate referral network extensions to our prestige brand target consumer
  • Build collaboration network of other VIP relationship managers (Chanel, Gucci, Bank loyalty managers etc) to leverage
  • Attend prestige brand events – both those that are sponsored, but also to include networking opportunities within the target tribes to build network
  • Identify limited product editions and personalized product / gifting opportunity for key HNWI contacts.
  • Lead the creation a strong internal network within Pernod Ricard and the individuals in other Regions and Market Companies who are dedicated to the Prestige / Luxury Commercial Teams to facilitate introductions and opportunities for the target end consumer when traveling. 
  • Work closely with the brand team and guide on the development of clear tribal direction and strategy, supported by actionable sponsorship directions 
  • Monitor and control A&P & T&E spend to be in line with the agreed plans in and assess ROI.
  • Leverage different resources (agencies, brand companies, sales teams and wider network) to collect market intelligence and competitive information to continuously provide insightful recommendations
  • Develop strategy for the effective enhancement of the prestige element Le Cercle.
  • Facilitate the introduction to E-commerce network and work closely with E-commerce team to ensure smooth process. 
  • Work closely with Prestige brand manager to identify appropriate opportunities for bespoke engagement space/(s) for Maison Le Cercle and lead the engagement program development and execution.

JOB REQUIREMENTS

Desired Background and Experience:

  • 10+ years of luxury industry and or guest relations management 
  • Specific sales or relationship management experience within a luxury context
  • Bachelor’s Degree or equivalent (Master’s Degree would be a plus)
  • Strong English language skills ( Other Languages like Japanese, Korean or Chinese a bonus)

Potential Recruitment Industries / Examples of Previous Roles:

  • Store Manager or Senior Sales Manager in luxury retail (Watches, Automobiles, Fashion, Leather Goods)
  • Gallery Manager or Sales Manager in art / design,
  • Guest Relations or Concierge from a luxury hotel / resort
  • Guest Relations Manager from a luxury concierge service
  • Manager or Member Relations Manager from private clubs / luxury On-Trade 
  • Public Relations Management within the Luxury industry 

Desired Competencies:

  • Luxury attitude and a keen understanding of the lifestyles / expectations of top affluent consumers and High Net Worth Individuals
  • “Win-Win” partnership management skills
  • Clear embracing of the ambassadorship role for prestige brands of Pernod Ricard (elegance, vocabulary choice, conversational capacity, and ability to “sell without selling,” etc.).
  • Comfort in luxury social settings and ability to network with our target consumers
  • A team player with excellent interpersonal and communication skills
  • Good presentation, project planning as well as influencing and negotiation skills
  • Energetic, entrepreneurial, confident, and proactive individual – able to identify new opportunities, to persuade others, and to get things done 
  • People management & development skills
  • Ability to mix across nationalities and cultures

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Further information will be discussed in the interview!
Interested candidates, please APPLY resumes as below
or, CONTACT US

P: +84 028 3925 2566 | info@hr1vietnam.com | www.hr1vietnam.com
HR1Jobs - The No1 AI Recruitment Online Platform: www.hr1jobs.com 
HR1Tech - The No1 AI Recruitment Online Platform in IT: www.hr1tech.com 

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