Operation Manager

Company: HR1 client

Location : HoChiMinh

email: info@hr1vietnam.com

phone: +84 (028) 39252566

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Job Responsibilities

  • Responsible for all areas of retail store operations, including P&L, sales, inventory, budgeting, recruiting, performance management, and staff training.
  • Ensures that all stores are meeting budgets, goals, productivity and profitability.
  • Evaluates daily operations through proper analysis and makes recommendations along with initiating actions to enhance staff productivity, efficiency, effectiveness and profitability of the stores.
  • Collaborations with Merchandising, Marketing, Customer Service, Logistic, Finance divisions and management as needed.
  • Provides direction on standard practices and operational standards.
  • Leads new store openings; oversees with operational set-up, design and implementation of new stores and store renovations.
  • Cultivates and protects the brand image, ensuring expected customer service standards are met consistently in all stores.
  • Actively visit stores to make sure that brand integrity is maintained.
  • Ensures that product knowledge is at its peak among all salespeople.
  • Counsel store managers in clarifying opportunities to drive sales and profitability, overcome challenges / obstacles, enhance morale, and ensure company policies and procedures are adhered to.
  • Builds internal talent pool and develop succession plan to ensure proper staffing at all times.
  • Any other ad hoc duties assigned.


  • Diploma or ‘A’ levels with a pass in English or equivalent
  • Sales driven and results oriented
  • Strong passion for customer service
  • Relevant experience in the retail industry
  • Good interpersonal and communication skills
  • Energetic and motivated with a positive mindset
  • Able to lead and motivate the team
  • Good knowledge of MS office tools


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