Assistant Retail Sales Operations Manager

RESPONSIBILITIES:

Manage rotas ensuring adequate cover for the stores for customer service opening & closing times, replenishment. Sending a month in advance to the team.
Lead and be responsible on recruitment, interviews, selection, training and development of new employees
Carry out annual performance reviews on each team member in order to manage and motivate individuals as well as providing clear direction and support
Responsible for the induction and development of the team by providing on the job training and assessing progress, through written reviews and probations
Completing payroll activities, including sending new starter, employee changes and leaver information to HR accurately and on time.
Train and develop the team to ensure they deliver outstanding customer service
Reviewing the team performance providing immediate feedback (both positive and development) in order to recognize and praise excellent performance and to develop areas of need
To identify and proactively manage any poor performance issues using appropriate company policy.
Completing and updating all retail targets and communicate to the team.
To ensure all HR policies and procedures are adhered to.
Ensuring a consistent and exceptional standard of customer service in all retail locations
Build a good supportive relationship with Marketing, the CS team and the Management team.
Communicate effectively both verbally and written.

QUALIFICATIONS:

Good standard of numerical skills.
Worked in a fast pace, high turnover store
2 to 3 years of management
Relevant Experience in similar role
The ability to plan and prioritise workloads and delegate accordingly
The ability to multi-task and work under pressure
To manage and lead the team ensuring a consistent and exceptional standard of customer service in the store, ensuring the team members are engaging, acknowledging, courteous, develop an excellent product knowledge to engage with the customers.

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Further information will be discussed in the interview!
Interested candidates, please APPLY resumes as below
or, CONTACT US

[10597]